Privacy Policy

This Privacy Policy outlines how Moonglow ("we," "us," "our," or "the Site") collects, uses, and safeguards your personal information when you interact with our services. By accessing or using our website (www.moonglowcandles.com) and associated services ("Services"), you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our Services constitutes your acknowledgment of these updates.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The type of information collected depends on your interaction with us, as detailed below. In general, we use this information to:

● Communicate with you.

● Process transactions and provide our Services.

● Comply with legal obligations.

● Protect our rights and those of our users.

What Personal Information We Collect

Information You Provide Directly:

● Basic Contact Details: Name, address, phone number, and email address.

● Order Information: Billing and shipping addresses, payment confirmation, and order details.

● Account Information: Username, password, and security questions.

● Shopping Activity: Items viewed, added to the cart, or saved to a wishlist.

● Customer Support: Details you share in communications with us.

Information Collected Automatically:

● Usage Data: Device information, browser details, IP address, and interaction history with our Services. We collect this data using cookies and similar technologies.

Information from Third Parties:

● Vendors like Shopify who support our platform.

● Payment processors to manage your transactions securely.

● Marketing and analytics partners to improve your experience and deliver relevant content.

How We Use Your Personal Information

1. Providing Services: To process payments, fulfill orders, manage accounts, and facilitate returns or exchanges.

2. Marketing and Advertising: To send promotional communications and show tailored advertisements.

3. Security and Fraud Prevention: To detect and prevent fraudulent or unauthorized activity.

4. Customer Support: To respond to inquiries and improve our Services.

Cookies and Similar Technologies

We use cookies and similar tools to enhance your experience, understand user behavior, and improve our Services. These technologies allow us to:

● Remember your preferences.

● Analyze website performance.

● Display personalized advertisements.

You can manage cookie settings through your browser. However, disabling cookies may impact your experience and limit functionality.

How We Share Your Information

We share your personal information in limited circumstances:

● With Service Providers:

Such as IT, payment processors, and shipping partners.

● With Marketing and Business Partners:

To deliver targeted content.

● In Compliance with Laws:

To respond to legal obligations or protect our rights.

● In Business Transactions:

Such as mergers or acquisitions.

We do not sell or use sensitive personal information for profiling purposes.

User-Generated Content

If you post reviews or other content on public areas of the Site, this informationmay be visible to others. We are not responsible for how third parties usepublicly shared information.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing your information.

Children’s Data

Our Services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately to have it removed.

Security and Retention

We implement reasonable measures to protect your information. However, no system is completely secure. Retention periods depend on:

● The purpose of data collection.

● Legal requirements.

Your Rights and Choices

Depending on your location, you may have the following rights:

● Access: Request details about the information we hold about you.

● Delete: Request deletion of your personal information.

● Correct: Request correction of inaccurate data.

● Portability: Request transfer of your data to another provider.

● Opt-Out: Manage communication preferences.

To exercise these rights, contact us through the details provided below.

Verification of identity may be required.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices,

please contact us at:

Email: info@mymoonglow.com

Address: Pune, Maharashtra

Thank you for trusting Moonglow. We are committed to protecting your privacy.